MSP Consulting Services

With more than 30 years of experience building profitable technology services companies, we offer comprehensive and customized Managed Service Provider (MSP) consulting services to help practices of all sizes streamline their processes, overcome challenges, and improve profitability.

Our service offerings are summarized below. To learn more about each service and how we can customize them to your operation, contact us by phone or email.

Executive Coaching

We provide business owners and entrepreneurs support in identifying goals, creating strategies to achieve those goals, and boosting the organization’s overall performance.

We help executives develop positive leadership and enhance their ability to succeed at the highest level – personally and professionally. This includes planning, strategy, execution, challenge analysis, and resolution planning.

Operational Excellence

Operational excellence is critical to sustaining growth. We help organizations execute a business strategy that is more predictable and results in fewer headaches. With an emphasis on process design and analysis, process implementation, and resource alignment, MSP Advisor helps clients set operational goals that enhance efficiency and improve service delivery.

We focus on the three crucial components that drive operational excellence in a managed services company: well designed go-to-market services, a collaborative workforce, and intentional, metric-driven leadership. This results in satisfied customers and employees, lower operational risk, and more bottom line profit.

Financial Performance

Financial performance is a crucial measure of how well an organization can use its assets to generate profit. It’s also a general measurement of a firm’s overall financial health.

We help businesses improve their financial performance over time by guiding them through Key Performance Indicator (KPI) implementation, financial analysis, financial best practices, and reorganization.

Service Delivery

Efficient, high-quality service delivery defines every successful MSP.

We help organizations build or boost their service programs with a focus on service desk analysis, ticket handling consulting, resource responsibility assessment, and resource organization.

MSP Tools Stack Selection and Implementation

To succeed as an MSP, practices must utilize the right tools and systems. Having the wrong tools or an incomplete stack creates inefficiency and increases cybersecurity risks for both you and your clients.

We provide IT business coaching and consulting on Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tool selection, security stack selection, and best practices analysis.

MSP Strategy

Building a solid MSP practice starts at the beginning. We counsel organizations of all sizes by providing expertise on their current offerings analysis and validation, product design, client profitability, and “path forward” analysis.

Customer Agreement Design

A well-written customer agreement leads to great customer engagement. A poorly written agreement (or no written agreement at all) leads to disasters.

We assist MSPs with offerings design, agreement language, SLA design and appropriate contractual limitations.

Mergers and Acquisitions

Company mergers and acquisitions are challenging and time consuming, particularly if you haven’t done one before.

We bring our experience to the table to assist clients with the merger and acquisition process by consulting on due diligence, valuations, acquisition integrations, and project management.

Sales Team Design

Building a sales team is an important part of growing your managed services business once you reach a certain size. We work with MSP’s to build great sales teams through implementation of sales processes, motivational sales compensation plans, and account management best practices.” Or something along those lines.